It is disappointing. I am not sure if the syllabus is good but the administrator failed badly and we didn't even attend the first lesson.
We were 15 mins early and were told that waiting must be done outside of the aircon premise. I don't know what is the rationale of that rule. Lil Isaac needed aircon and I managed to earn some time by asking about the enrollment rules. She also showed us the classroom that Lil Shauna will be using. I was surprised that the classroom was occupied when she opened the door. The kids in the class were clearly distracted by us.
She then explained that the weekly lessons cost $100 per month and each lesson is 60 mins. 0n top of the lesson fees, we have to pay $120 non-refundable deposits, $30 registration and $20 material fee. There will strictly be no parental companion and strictly no trial lesson. To attend even 1 lesson, the deposits and whatever fee must be paid.
I asked what happens if the kid is unable to cope being independent? The administrator insisted that the parent should let the kid cries it out and assured that the teacher will try her best to calm the kid by carrying the kid. She related that most kids cry on their initial lessons and most take a few lessons to get used. There were also cases where new kids cry through the entire lesson on their first attempt! I shudder at the thought. The way that she related the crying incidents was like a matter of fact, not sympathetic at all.
We were told that in the event that Lil Shauna really cannot adapt, there will be no refund of the deposits but we can use it to offset the lesson fees. What? How to make her go for classes to offset the deposits if the reason for withdrawing is bcos she cannot adapt? Another senseless rule.
I suspected that Lil Shauna will cry buckets. But I thought that it is time that Lil Shauna starts some enrichment classes related to academic learning and I thus pushed ahead. I was told to fill up the registration form and pay the fees before we could start.
Just when I was done with the form, the kids were allowed into the classroom. I know we were supposed to pay the fees first but worried that it would be money down the drain and so brought Lil Shauna into the room before paying. I think the administrator was busy with some other parents.
Lil Shauna's panic alarm went off the moment we entered the classroom and she started whimpering. Then she started crying and calling for me when I was still in the classroom. She was clingy. Another girl was infected and started crying too. -.o" Another boy was clingy too and the teacher was busy trying to settle the other kids. It obviously looked like she didn't have much attention left for the crying Lil Shauna. Oh, the teacher is a Filipino - minus marks.
I knew I shouldn't be in the class and asked the teacher what I should do. The teacher said that she would usually carry the crying kid but Lil Shauna refused to go to her. So, the teacher suggested that she starts the lesson first with the "Hello" song.
She started singing and Lil Shauna quieten down a little bit but still clingy. Then the teacher forgot the name of the boy, who just joined the class last week. The teacher was clearly embarrassed and tried to explain to me that the boy was new. Minus marks again. And she didn't include Lil Shauna in the Hello song. I was very surprised. In all other enrichment classes that we attended previously, the teachers will include all students, regardless of whether they are ready to participate. If they weren't, they won't be forced to participate but definitely not excluded from whatever activities. Minus marks for the 3rd time. I started wondering how conducive the class would be if some of the kids continue crying or for the entire lesson as what the administrator had related.
Just then, the door opened and the administrator stood at the doorway and reminded me that I haven't pay and we shouldn't be attending the class. The class was interrupted. I was pissed and told her that I can't go to settle the fees bcos Lil Shauna was still clinging on to me and the teacher wasn't able to take her away. The administrator then tried to remind me that I have to let Lil Shauna cry it out. I was even more irritated and told her that it is not that I didn't want to but the teacher made no attempt to take Lil Shauna away.
The administrator then asked the teacher to do so. The teacher came to us and tried to coax Lil Shauna to go to her, which she of course failed. The administrator simply stood at the doorway and made no attempt to help the poor teacher and I blew.
I picked up Lil Shauna who was still crying and left the class, half yelling at the administrator to not blame me for not paying the fees when she has an incapable teacher who is unable to free me from Lil Shauna. It is not about the money. I can well afford the fees. &&;;$@"&'+#}?¥•%
The administrator did not retaliate. Otherwise, I would really quarrel with her and I don't think I will lose. Looking at her non reaction towards my yelling, I can quite safely assumed that this is not the first time that her stuck up attitude pissed some parents badly who ended up yelling at her.
So, I failed Zoophonics. Before this, I had read mixed reviews about them in forums but still thought that we try. Now, it is confirmed that they lost a potential customer who would otherwise be sending both her kids there. As educators, isn't their focus to groom and help kids? I agreed that they have to be profit driven but it is not like the parents are not paying. And I cannot understand why such established schools would hire such sub-standard front line staff. I wonder how many potential customers walked away bcos of her poor services. It made me realized the importance of customer service. No wonder our Government pushes so hard for good customer services. I even contemplated sending a bad feedback email to the school.
I will be exploring other phonics school. In fact, i have another in mind but they will only take kids who are at least 3.5 years old. Maybe it is good that I send Lil Shauna for the class when she's older. I hope that she will be ready by then. Haiz, when will she be receptive to attend classes on her own? I had wanted to enroll her for many classes, swimming, music, phonics, abacus, etc. Haiz.
Mummy Lim